Frequently asked questions

The applicable terms are in the contract the lender sends you. Read it before you sign: no payment or advance is required at signing. A question? Call us.

No. A co-borrower commits to the loan with you, which lowers the lender’s risk. At Money911, that co-borrower is us. The loan itself comes from a separate lender.

• 18 or older
• Living in Canada
• A stable job
• Pay deposited into a Canadian bank account
• Net income of at least $1,500 a month
• No consumer proposal, debt consolidation or bankruptcy in the last 30 days, and none planned in the next 6 months

Instant bank verification (IBV) is part of every request.

Income we accept

• Pay deposited into a Canadian bank account
• Net income of at least $1,500 a month

Income we don’t accept

• Support payments
• Student loans and bursaries
• Social Solidarity Program benefits (Québec) when net income is under $1,500 a month

Yes. Your request is reviewed like an employee’s.

We review each request for your ability to repay, using your bank statement sent read-only (IBV) and the information in your request.

• Bank verification (IBV) not completed
• Bank account too recent
• Incomplete documents
• Eligibility criteria not met
• Debt ratio too high
• A returned (NSF) payment or a stop payment
• Other reasons judged appropriate

Approval is not guaranteed.

Instant bank verification sends us a read-only copy of your statement. We never see your username or password.

Yes. Instant bank verification (IBV) is part of every request. Without it, a request can be refused.

No. Every new request is made online; call us if you have a question.

You complete the bank verification (IBV), then your request is reviewed. If it is approved, you read the lender’s contract before you sign it. A request for more information is not an approval.

Request approved and signed contract back before 11:30 a.m.: deposit the same day, between noon and midnight. After 11:30 a.m.: the next day.

Choose Interac e-Transfer in your request: once you’re approved and the contract is signed, the money lands within the hour. An extra fee applies.

Yes. Call us and we will direct you to the lender, who gives you the payment details for your balance.

Call us before the payment is due. At its discretion, the lender may change your payment schedule or defer a payment; fees may apply.

You can ask for a renewal once your balance is under $150 and you have kept to your contract terms. It is never guaranteed.

Online, with the renewal form: open it from the Renew page or from your client area.